1. Data collected
   KITEA only collects data strictly necessary for order management, purchasing and delivery of items, improving the service and for commercial communication purposes. This data includes:

• Name, first name, email address, telephone number
• Delivery and/or billing address
• Order History
• Browsing information (cookies, pages visited)

2. Purposes of processing

The data is processed for:

• management of orders, payments and deliveries
• creation and management of customer accounts, subscriptions and unsubscriptions
• sending promotional offers and newsletters (with prior consent)
• improving customer service and navigation on the Site

3. Retention period

The data is kept for the duration necessary for the purpose of the processing, and for a maximum of five (5) years after the last activity of the customer account, unless otherwise required by law.

4. User Rights

In accordance with Law No. 09-08 on the protection of personal data, users have the right to access, rectify, oppose, and delete their data. They can exercise their rights by contacting the following address: info@kitea.com.gh

Cookies Policy

The website  www.kitea.com.gh  uses cookies to improve the browsing experience, analyze traffic and offer suitable content.

1. What is a cookie?

A cookie is a small text file placed on the user’s terminal (computer, mobile) when visiting the site.

2. Types of cookies used

• Technical and audience measurement cookies (necessary for the proper functioning of the site)
• Advertising and personalization cookies (subject to consent)

3. Consent and management

On their first visit, the user is informed of the use of cookies and can accept or reject the use of certain types of cookies by the site via an information banner. They can also change their preferences at any time in their browser settings.

The user is solely responsible for access to their connected devices and the means made available to secure access (password, fingerprint, facial recognition, etc.). Any unauthorized access is the sole responsibility of the user. The site is equipped with technical tools known to limit unauthorized access to its users’ personal data.